Frequently Asked Questions
Find answers to common questions about shopping, selling, payments, shipping, returns and using the SubKhuch marketplace.
Shopping Questions
How do I place an order?
Select your desired product, add it to your cart, proceed to checkout, enter your delivery information and complete your payment.
Can I shop without creating an account?
Some purchases may be available as guest checkout, while certain features require an account.
Can I cancel my order?
Yes, orders can usually be cancelled before they are shipped.
Payments
Which payment methods are accepted?
Available payment methods are displayed during checkout and may include debit cards, credit cards and other supported payment options.
Are online payments secure?
Yes. Payments are processed using secure payment gateways and industry-standard security measures.
Shipping & Delivery
How long does delivery take?
Most orders are delivered within 2–7 business days depending on your location.
Can I track my order?
Yes. Tracking details are provided when available after your order is dispatched.
Returns & Refunds
How do I request a return?
Contact our support team within the return period and provide your order details.
How long do refunds take?
Approved refunds are generally processed within 7–10 business days.
Sellers
Can I become a seller on SubKhuch?
Yes. Businesses and eligible individuals can apply to become marketplace sellers.
Are sellers verified?
SubKhuch may verify seller information before approving marketplace accounts.
Customer Support
How can I contact support?
Email: support@subkhuch.com
Phone: +92 345 7772524
What are your support hours?
Monday to Saturday, 9:00 AM to 6:00 PM.